Great service advisor, quick service. Very satisfied. He was extremely knowledgeable, very friendly and went into great detail explaining the rework that was done. It’s my 3rd car here.
Conner is an amazing Service advisor, always courteous and professional. Connor always looks over the vehicle ; to make sure everything is completed before we leave. We have 3 BMW’s. I would definitely recommend Connor to advise you about your vehicle services. Always professional and pleasant.
Jennifer is a superstar every time . Own 2 BMW’s and she always goes above and beyond. Best service advisor to work with. Always professional and pleasant
David Haaf is an excellent service manager. He has a great demeanor with customers. He is always there when I have a question or issue. Gina P.
First time having my car serviced at this dealership. Used their valet service and it was a real time saver. From the valet to the service advisor, everyone was extremely pleasant and professional. I’ll be using them for future services.
Dealt with Dave Haaf. He was very knowledgeable and helpful. I waited while work was performed. Spoke to some sales personnel about future acquisitions. All friendly and not pushy.
I purchased my BMW 750ixdrive from BMW Atlantic City and I could not have been more pleased. Up front pricing, no nonsense. I negotiated the deal remotely and when the car was ready, it was delivered fresh from the detail center. The car was EXACTLY as described… even better than I expected honestly. My sales rep was Mark Kaminski and I will be going back to him for my next car purchase. THANK YOU BMW Atlantic City!!!
Visited BMW of AC for a scheduled maintenance appointment as we live Simple self service booking process and great digital reminders. Upon arrival Jennifer took great care of me and my 428i. Checkout was simple. No surprises and a great wash to make my car look great.
Connor was excellent as the service representative. Forecast was on point. Extremely satisfied. Service was as expected and work done on time at the forecasted price.
Connor was excellent, explains things very well and was helpful through the entire process. Would highly recommend serving at BMW of Atlantic City and will bring all my vehicles here in the future.
The BMW service representative was professional, knowledgeable and friendly. I was throughly impressed by the services provided and quick turnaround. I give it my highest rating.
Dave in the service dept is awesome! Realistic and transparency is what I find is a key attribute to a service advisor. He was able to assist me and also gave me options to decide to do with my car. I appreciate him and his expertise. Thank you again!
Great experience with the Service department. Quick assessment and performance of maintenance and repairs. Dave was easy to work with and kept me up to date. Highly recommended.
Excellent experience. I received immediate attention. The car was ready as promised and service work performed at a very fair price. Strongly recommend the dealer and their service department.
Nothing is perfect in life. That said, with a few successive issues with my BMW, Dave did a great job getting everything done. They accommodated me when needed, communicated with me and exceeded my expectations each time.
Ed Doughty and his team made my recent service appointment a breeze. They ran a diagnosis to see what I needed and explained why. I also had a desperately needed full detail that had my car looking brand new! Kudos to BMW of AC, you are the best!!
I have dealt with several area bmw dealers and Atlantic City BMW is by far the best!!!! I bought my recent car at Atlantic City and now have all service performed there
By far the best BMW dealership I have experienced. Jennifer was incredible with my walk-in situation. I was afraid my car was not drivable and she did a preliminary review of my car and allowed me to check my car in for analysis. I had no appoint but I was allowed to leave car there without issue. Expecting the worst with a huge bill and yet …. nope they checked out everything and did some minor oil and filter change. I drove off thinking this was a lucky day.
Had an issue that needed attention. BMW was able to squeeze me in same day which was much appreciated. Diagnosed and had issue resolved faster than expected. Jen kept us up to date regularly on progress. Much appreciated. Great service.
My service experience was the very best I’ve ever had in any car dealership. Dave was outstanding in his knowledge of my BMW and in general automotive. He provided outstanding details, all my options, and was the consummate professional. He showed from start to finish he really cared about what was best for my car.
The service department and technicians are phenomenal. The transparency shown by the video-recorded explanation of diagnostics and inspection exceeds any prior experience I have had with other dealerships. A big shout out to Connor H. This man has got customer service down to a science. His patience throughout the extended service repair was much appreciated. Dave H. was a tremendous help as well. John and Chris are phenomenal mechanics and I respect their technical prowess. Management should be pleased and give praise to these four gentlemen. Thanks for the best service!
I was in for regular service on my X3. My service advisor was very friendly and professional, and had me in and out of there in a relatively short time. Fantastic customer service!
i needed tires and brakes. bmw atlantic city was running a special for both. ed doughty got me in for both. dave my service advisor got me into a loaner & kept me abreast of service status. all went well.
The 2018 Lexus LX 570 is AMAZING. Great customer service. Great people. I would highly recommend for anyone who wants to purchase a great vehicle at this dealer.
David H. Was very helpful making an quick appointment to replace tires on our 430I & completed the job on time, washed & ready to go. Thx- David
I recently had a wonderful experience buying my BMW at this location. Bill provided excellent service - he was very responsive, accommodating, and helped me find exactly what I was looking for. Whole process was smooth and appreciate his help making it happen!
I received excellent service from Connor over the phone to set up an appointment my X3 tire replacement. The very next day, Dave from the service department greeted me and explained the process meticulously👌.Dave, Connor, Jen and Dominique are the ONE MAKING BMW AN ATTRACTION FOR CUSTOMERS IN THE SERVICE DEPARTMENT.
From out of town I had an emergency and Explained my situation to Service Manager Ed Doughty first and he was very accommodating. Despite being very busy he told me to come in and from there I dealt with Bill in Service. It was fairly late in the day when I got there and Bill was still able to get the diagnostics done so that the part could be ordered and all in all got me back on the road within 24 hours for my first phone call. Thank you so much!
The service department head Connor Houghton is excellent. The level of communication is excellent and the text updates crucial. I unequivocally recommend this dealership for both service and to buy a car.
Mark Kaminski is excellent! He has helped me with x4 cars over the years. Excellent service and support. Connor in Service and Sung with financing were the best! I will keep coming back here. Thank you!
Needed warranty service. Connor could not have been more conscientious in making sure all arrangements and the service were completed to my satisfaction. That would be an understatement. That’s why I give this dealership 5 stars. Have been a customer over 20 years. There’s a reason customers keep coming back.
I dropped my car off for service. Once the diagnostic was complete, BMW sent me a video of my car explaining all of the work that would be completed, such an excellent idea to explain exactly what was going on with my car.
Recently serviced my 2013 X3 and Dave Haaf provided valuable advice. Very professional and knowledgeable. Dave addressed my problem and provided all details to manage expectations.
Dave Haaf, my service advisor, provided excellent service and guided me with great advice. The whole team was wonderful. The best experience I ever had with a service advisor. Highly recommend!
My service advisor, Jennifer Merrifield, knows what she’s doing; addressed the service needs of my X1, no muss, no fuss, and no surprises. All was as expected.
Service provided by Dave Haaf was excellent. Pleasure to deal with. Professional, courteous and the car was cleaned and ready when promised. I would highly recommend.
Very honest and thorough salesman. Explained everything and gave options. Followed up when the car was ready and everything was as promised.
Dave N is a great person to have as a salesman. He is helpful and caring. It was a good experience to work with him.
Service was prompt and my service rep Jennifer, whom I love, always explains the details and I feel looked out for. Actually, everybody I deal with is friendly and courteous. I highly recommend this dealership!
Just bought my second BMW with this dealership and had another successful and non-frustrating experience. My sales rep (and now friend) Mike Ramos was professional and knowledgeable about the car and I am very happy with my BMW.
Came in for a service issue. People were nice and handled the problem. They were flexible and dealt with the problem quickly and fairly. Service was very good. Definitely recommend the dealership.
We dropped off my grandsons 2008 328i and had a conversation with Jennifer. I was very thankful for the professionalism and honesty she displayed. Even though we did not do any business with BMW do to the expense of the repairs I would recommend AC BMW to anyone because of the compassion that Jennifer displayed. Thank You Jennifer
Bill at the Service Department did a excellent job to explain and follow up for my service. I will recommend my friend if they need BMW service to visit your store.
Hi Thanks too Connor, in the service department got us in an out for oil change an the FREE car wash fast great customer service!!! Check out their deal for oil changes
Jen and the service supervisor Paul were excellent. I had several major issues with my 2003 330 cic and all were addressed with professionalism. I highly recommend this service department
Complete, Fast, washed the car; food in waiting roomDo not have the time; Putting away groceries now. My dogs wants to eat her dinner now.
Bill in service helped us with a very difficult tire issue. He kept us up to date, communicated with us daily and talked with another dealership as needed. We appreciated his focus and helping me get my car back.
Always happy with the customer service and service provided to my vehicles oil changes and wait time are as execpted. Service rep was great prided videos of work and inspection
I had a great experience from my Salesman Dave, the GM , the Finance mgr. All a pleasure to work with. Even their other staff offered to help when my salesman was not there. I recommend this place !
I had an emergency and Dave took my car in right away. They figured out the problem quickly. Good price. Amazing service! Amazing staff. Thanks Dave.
I had an issue with a flat tire. Jen and her team did a fantastic job of accommodating me and making the process hassle and stress free. This maybe me feel relieved.
Jennifer M. has been my associate for a few years now and she has been the same. She is very friendly and always make me feel welcome. Jennifer tries her best to make sure I get the best price for whatever service my vehicle requires. Whenever I have to wait on my vehicle the staff are all friendly. They always make sure that everyone is comfortable. I love the atmosphere.
Salesman Mark K. went above and beyond to make my buying experience an awesome one. He was in constant communication with me and is a true pro and great guy.
What an amazing experience. Dave Nehmad, our Sales person, went above and beyond the realm of service. It was a stream less process and my wife and I purchased two new BMW’s as a result of the intentional customer service atmosphere!
Rose the scheduler was amazing and so was Jennifer. Great service. The team was helpful throughout the process. I would highly recommend this location if you have a service need
David Haaf in services quickly responded, virtual update of repairs …..professional , exceeded my expectations! Tow in with no appointment, timely response got my BMWX1 on the road again!
Jennifer is the best! Everyone there is helpful and friendly! Always easy to get an appointment at your convenience. They even washed and vacuumed my car!
LOVE my new X3! Dylan was so knowledgeable and my experience was terrific all around:) Great dealership- accommodating and easy overall experience. Thanks so much!
Everyone was very friendly and helpful. They went above and beyond to help with the situation with my vehicle. The issue was taken care very quickly and efficiently
Wonderful experience with the entire staff especially my sales associate Michael Ramos. He made the second most painful experience (dentist first) a pleasure. I will surely be back.
My car was leaning on the left side with no warning thanks to my service advisor David Haaf for loaner accommodation parts and repairs excellent service And I would certainly recommend the service department to my friends and relatives thanks again for an excellent service.
Excellent customer service. Jennifer is always pleasant, knowledgeable and helpful. The mechanics always do an outstanding job! Thank you! They keep me running smoothly. Keep up the good work.
Our car was towed to this dealership after a nail destroyed our tire. Bill was very helpful and a pleasure to work with. Great communication!! Would highly recommend this service department.
As always, service was prompt and courteous. All required work was completed on time and as promised. No delays, we walked in and were taken care of immediately.
Great experience during the purchase and my first service appointment was super! The staff is friendly and attentive. The waiting area is clean and comfortable.
Sales teams was amazing best car buying experience I ever had I will definitely be going back for future cars and management gets the deal done !!
Friendly and efficient staff. Needed to leave my BMW for a few days and the dealership provided me with a rental car for the inconvenience.
Again…. another amazing experience at the BMW of Atlantic City. I always work with David and he never disappoints. He is an absolute pleasure to work with and I appreciate all that he does!!
I had a pleasant experience at my last appointment. There was a bit of a wait but David in service kept in communication about the delays. He also sent me pictures of another issue that I hadn't originally made the appointment for but needed to be addressed asap. I appreciate the time they took to look over my car and bringing my attention to something that would soon be a bigger problem. I'd much rather wait in comfortable waiting room than on the side of the road for a tow truck. It's worth the wait when they'...
The dreaded “engine lite” came on. Met Connor as we walked up and he politely offered assistance. Our expectations matched his explanations of the services to be performed. Returned to a freshly cleaned car without “lites” on the dash! Grateful for the excellent customer and vehicle service experience.
This was my first experience with Conner, he is the best replacement for my previous rep, and he was awesome. Knew about my car, issues and all. I know that for me he's a keeper and I will always request him personally!
I am very satisfied with my purchase of my 2019 BMW X3 the service I experienced was excellent thank you all to the sales team, I will recommend to my friends and family.
It was a very great experience The salesman was excellent and he walked me through the whole thing it was easy transition buying a new car
I just got my new 2022 X3 from Atlantic City BMW and I worked with Windy Yip. The entire staff was fantastic and the showroom was clean. I will absolutely be back and I love my new car!
Nice people all very helpful and the facility is well kept. Very good experience for me
Serviced my 2017 640 I, everything went smoothly I would recommend Atlantic City BMW to my friends and family, the service rep was very helpful in my service experience .
Bill was a great communicator. I had the option for a loaner, but after discussing my commute the team said they could get me in and out quickly for two new tires and an alignment. Great experience.
Excellent in every aspect,prompt,courteous and on time.can not ask for any thing more.
I brought my x3 in for routine maintenance. Everything was performed professionally and I was treated as a valued customer. My service advisor Connor was very helpful, had the job done on time and walked me through all of the work that was done. I especially liked the video they sent me of the visual inspection performed by the technician. That was a very nice touch. While I bought my car in Florida I have all my service done at BMW of Atlantic City because of how well my car and I am treated. Thank you Connor!
I took my X-7 to BMW of Atlantic City. Dave in Service was professional and the work was done within hours. They were very courteous and accommodating. They provided transportation to and from the dealership.
We are traveling through NJ from AZ with our BMW. The car called for service and this was our closest dealer. 1. Was very easy to make an appointment online without having to speak with anyone. (Personally I hate the phone so this was a big plus). 2. When I arrived to the dealership with the car I was politely greeted. The write up process was quick and easy. 3. We were going to wait for the service. I was told the service would take 1.5 hrs. 4. The service did take 1.5 hrs. 5. They did a better car wash than the local car wash did ...
Had a great experience using BMW of AC for the first time. Had a flat tire on the way to the shore and everything was taken care of with professionalism. Everyone I spoke with treated me like family and I'm down here enough that they will be my go to dealership from here on. Thanks especially to Bill (service writer) and others who smothered out a rough day.
Connor kept me up to date throughout my service process. Great experience! Dealership was very nice. Would recommend to anyone. Thanks for doing a great job.
I want you to know Connor was very professional, provided efficient communication, and represents your company in an outstanding fashion. I look forward to working with him again.
Mark the salesman was very knowledgeable of the cars & what inventory they had. All the people who work there were very nice & willing to answer any questions I had. Never once felt pressured to purchase anything.
Wonderful customer service. Connor was courteous and very informative. I would use and recommend this dealership to my friends and family. A very happy customer. 😀
I went in for a scheduled oil change and to replace a reverse light which was not working. Dave was my service associate. Dave was very helpful and made sure I was comfortable in the waiting area. My car was fixed promptly and washed for me too. Jennifer has been great in the past and so is the service Manager Ed. Both remembered my from a past visit and made sure to say hello. Overall a great experience.
Great sales rep Bill LaRose Knows his vehicles and features Was up on the ordering and delivery schedules. Found the exact color combination Delivered our X3 a week early
I was very pleased with the service and attention I was given by Bill and Dominic in service Department. They truly showed they cared about my issues, and took care of everything in a very efficient and professional manner.
Great service, took care of me with a loaner and did everything promised. I would definitely go back . Staff is friendly, showroom is spotless. Thanks again BMW.
Service agent (Connor) was very helpful and straightforward. Didn’t try to sell me something I didn’t need, just wanted to ensure that my vehicle was working properly and that I was satisfied. Highly recommend!
Brought in my Bentley for tire service. Ed and Dave did a great job communicating with me and took the extra initiative to get my vehicle fixed Highly recommend
Great customer service. Jennifer was so helpful, kind, patient & courteous! She belongs on the billboard of BMW!!!!! She is that phenomenal!!!!! I cannot remember the last time I had such a fabulous customer service experience anywhere!
I needed an oil change Conner was quick to process me in and asked if I wanted a wash! No charge I was so happy with the professionalism and speed in which my work was done and drove away in a clean car.
I would like thank Conner Houghton for his professional service, support and patience. I would highly recommend him and Atlantic City BMW for their excellwnt service.
Great! Jennifer and Connor were really good. Kept me up to date on the work done and took time explaining the service required. I will always take my car there for service.
My service advisor was Connor. I brought in a copy of the extended warranty and he called the warranty company. He explained all the issues with my car, including the parts numbers, and we found everything was covered. He made everything exceptionally easy for me, saving me a lot of time and money. He did a great job and I am totally satisfied.
My service advisor, David Haaf, is alway attentive and informative. I had a few issues to address in addition to the oil service the car was in for. He was extremely helpful in resolving those issues and answering my specific inquiries. His suggestions were extremely helpful. The video tour of the vehicle inspection was appreciated as well.
The service dept did a nice job on my 2016 328i. The detail job was great and Bill my service advisor was very helpful in what I actually needed for the vehicle. I never did get a report from the service department while my car was there but all in all this was a FIVE STAR experience.
Shane and the rest of the staff were great! Everything went very smooth in a very timely manner. I had my deal as soon as my credit app was done. Highly recommend this dealership.